Vendor Terms & Conditions
SNOMOW INC. – INDEPENDENT CONTRACTOR (“SNOMOW CREW”) TERMS & CONDITIONS
For Snow Removal, Yard Care, Landscaping, and Related Services
Effective Date: December 2025
These Independent Contractor Terms and Conditions (“Agreement”) govern all individuals or businesses (“Contractor,” “you,” “your”) who provide services through the Snomow Inc. platform, including the Snomow iOS App, Google Android App, and Website (“Snomow,” “we,” “us,” or “our”).
By creating an account, accepting jobs, or performing services through Snomow, you agree to be legally bound by this Agreement.
1. Independent Contractor Relationship
1.1 You are engaged as an independent contractor, not an employee, agent, partner, joint venturer, or representative of Snomow.
1.2 You are solely responsible for:
• Your work methods, tools, and equipment
• Meeting Alberta work eligibility requirements
• Paying all taxes (income tax, GST, business tax, etc.)
• Obtaining required business licenses or permits
• Complying with city bylaws and regulations
• Obtaining adequate insurance (recommended but not mandatory)
1.3 Nothing in this Agreement creates an employment relationship or entitles you to employee benefits.
2. Eligibility & Registration Requirements
To access the platform, you must:
2.1 Be at least 18 years old or the age of majority in Alberta.
2.2 Provide accurate identification, documents, and information.
2.3 Not submit fake, altered, expired, or misleading documents.
2.4 Understand that any misinformation during signup or while working will result in:
• Immediate permanent deactivation
• Loss of access to earnings under review
• Full responsibility for damages or losses caused
3. Service Standards & Job Performance
3.1 Job Acceptance & Timeliness
Contractor agrees to:
• Arrive on time to all scheduled jobs
• Complete jobs in the time frame required
• Notify Snomow before starting if multiple workers are present so payouts can be calculated accurately
• Accept only jobs they are fully capable of completing
3.2 Repeated Cancellations
Frequent cancellations after accepting jobs may result in:
• Lower ratings
• Reduced job opportunities
• Temporary suspension or permanent deactivation
3.3 Failure to Complete Work
If you start a job but fail to complete it:
• You may receive no payment
• Customer refunds or damage adjustments may be deducted
• You may be removed from the platform
4. Safety Requirements
Contractors must use:
• Proper equipment suitable for snow removal, yard care, or landscaping
• Protective equipment such as gloves, eye protection, ear protection, steel-toe boots, and visibility clothing
• Weather-appropriate clothing
• Safe work practices compliant with Alberta OHS standards
Failure to follow safety requirements is your own responsibility.
5. Customer Interaction – Zero Tolerance Policy
Contractors are strictly prohibited from:
1. Contacting customers directly
2. Sharing personal phone numbers, email, or social media
3. Asking customers for personal details
4. Accepting cash or direct payments
5. Promoting personal business or handing out business cards
6. Soliciting off-platform work
7. Adding customers on social media or messaging outside the app
Any violation results in immediate and permanent termination.
6. Payments, Tips & Payout Schedule
6.1 Contractors are paid based on the rate displayed and accepted inside the app.
6.2 No contractor may request or accept payment outside the Snomow platform.
6.3 Tips may be provided through the app but are not guaranteed.
6.4 Payouts are typically issued 7–10 business days after job completion (subject to payment processor timelines).
6.5 Payouts may be delayed or withheld for:
• Fraud investigations
• Missing job photos
• Customer disputes
• Damage complaints
• Non-completion of service
• Violation of platform guidelines
7. Property Damage & Contractor Liability
You agree that you are fully responsible for any damage caused by your actions, negligence, or improper use of equipment.
Examples include:
• Damaged lawns, sprinkler systems, shrubs, or garden beds
• Scratched or damaged vehicles
• Broken windows, siding, fences, or garage doors
• Sidewalk or driveway damage
Snomow may:
• Deduct damage costs from payouts
• Remove you from the platform
• Pursue legal action for major incidents
Snomow is not liable for your mistakes, negligence, or damage caused during service.
8. Snomow Not Liable – Waiver of Claims
You acknowledge and agree that Snomow is not responsible for:
• Injuries you sustain during work
• Weather hazards, slips, falls, or ice-related accidents
• Vehicle accidents
• Equipment failures
• Loss of income or wages
• Customer behaviour
You further agree that:
• You cannot sue Snomow for any damages, injuries, disputes, deactivations, or platform-related issues
• Your sole resolution method is internal review through Snomow Support
This clause is a material condition of your access to the platform.
9. Fraud, Misconduct & Platform Abuse
Immediate termination will occur for:
• Fraudulent activities
• Fake or reused job completion photos
• Theft, misconduct, or illegal activity
• Harassing or abusive behaviour
• Attempting to damage Snomow’s reputation
• Posting fake reviews online
• Attempting to hack or reverse engineer the app or website
• Spreading false information about Snomow
• Coercing customers to avoid the platform
Snomow reserves the right to pursue legal and financial actions.
10. Compliance with Laws & Regulations
Contractors must follow all:
• Alberta OHS regulations
• Calgary snow and noise bylaws
• Alberta Consumer Protection laws
• Municipal property maintenance rules
• Vehicle, insurance, and licensing rules
• Provincial and federal tax laws
Failure to comply may result in termination and financial liability.
11. Insurance Requirements
Contractors are strongly encouraged to maintain:
• General liability insurance
• Vehicle and commercial insurance
• Workers’ compensation (if operating a business with employees)
Operating without insurance is at your own risk.
12. Termination by Snomow
Snomow may terminate your account immediately and without notice for:
• Fraud or dishonesty
• Property damage
• Missing or low-quality job results
• Repeated cancellations
• Fake documents or ID
• Off-platform contact or payments
• Safety violations
• Violation of iOS or Google Play policies
• Any breach of this Agreement
Termination is final and not subject to appeal.
13. Platform Removal
Any violation of these terms may result in temporary or permanent removal from the Snomow platform.
14. Ratings & Performance Monitoring
• Customers may rate your work after each job.
• Consistently low ratings may result in deactivation.
• Any attempt to manipulate ratings is considered fraud.
15. Intellectual Property Protection
Contractors may not:
• Copy, reproduce, or distribute app materials
• Reverse engineer or replicate functionality
• Create competing apps using Snomow data
• Use or modify Snomow branding without approval
Violations may result in legal action.
16. Dispute Resolution
All disputes must be handled through:
1. Snomow Support
2. Internal review process
3. Final decision issued by Snomow
No external legal action is permitted against Snomow.
17. Governing Law
This Agreement is governed by the laws of the Province of Alberta, Canada.
18. Technology & App Requirements
Contractors must have:
• A smartphone with reliable internet
• The Snomow app installed and updated
• Ability to upload before/after photos
• Notifications enabled to receive job alerts
19. Quality & Customer Care Standards
Contractor agrees to:
• Deliver high-quality, professional work
• Respect property and avoid damage
• Communicate politely and professionally
• Clean up work areas
• Correct minor issues when reasonable
20. Acceptance of Agreement
By signing up, logging in, accepting jobs, or performing any service through Snomow, you confirm that you:
• Have read and understood this Agreement
• Accept all terms and conditions
• Agree not to pursue legal action against Snomow
• Agree to maintain professional standards
• Agree to comply with all laws and platform rules
For support or inquiries, contact:
support@snomow.com
info@snomow.com
Website: www.snomow.com
